Senior IT Infrastructure & DevOps Manager

We are an equal opportunity employer. We believe that talent, expertise, empathy and ambition drive our success, and we base hiring decisions solely on candidate experience and skills. 

We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.

At Fortidia we believe that a diverse workforce drives our success. We base hiring decisions solely on candidate experience and skills. For our Headquarter in Milan we are looking for a Senior IT Infrastructure & DevOps Manager to lead and evolve our enterprise IT infrastructure, cloud operations, and DevOps automation in an international, enterprise-scale environment. This is a senior, hands-on role combining infrastructure ownership with vendor coordination, operational excellence, and project delivery.

Key Responsibilities

1. Infrastructure, Systems & Network Administration

• Design, manage, and maintain enterprise IT infrastructure across on-premises and cloud environments.
• Administer Windows and Linux servers, including Active Directory and core enterprise services.
• Manage network configuration and operations (firewalls, VPNs, WiFi) ensuring availability and performance.
• Oversee DNS, certificates, and domain management (public and internal).
• Define and maintain backup, disaster recovery, and data protection strategies and procedures.

2. Cloud & DevOps (Enterprise Focus)

• Own and operate AWS infrastructure (mandatory), ensuring scalability, reliability, and operational governance.
• Implement and maintain DevOps automation and scripting to improve delivery speed and operational efficiency.
• Develop and maintain automation using tools such as Ansible and Google Apps Script.
• Collaborate with external DevOps partners on migrations, modernization initiatives, and platform reliability.
• Contribute to cost governance and optimization initiatives (FinOps awareness).

3. Security Enablement & Identity Technologies

• Implement and operate security technologies across infrastructure, cloud, and endpoints (e.g., VPN, firewall policies, endpoint controls, logging/alerting integrations).
• Own day-to-day administration of One Identity (access governance, user lifecycle workflows, periodic access reviews).
• Ensure security configurations are maintained, documented, and aligned with internal policies and vendor best practices.
• Support remediation of vulnerabilities and misconfigurations identified through audits, tooling, or operational reviews.
• Act as technical point of contact for security-related infrastructure topics, coordinating with internal stakeholders and external providers as needed.

4. Endpoint & Workplace Management

• Manage corporate Windows and macOS devices using ManageEngine (policies, patching, compliance, software distribution).
• Define endpoint standards and operational processes (onboarding/offboarding, device lifecycle, asset governance).
• Administer enterprise collaboration platforms (Google Workspace and Microsoft 365).
• Ensure a secure, compliant, and efficient digital workplace experience for users.

5. Monitoring & Observability

• Oversee monitoring and observability platforms (e.g. PRTG, Instana).
• Define and maintain dashboards, alerting rules, and incident escalation processes.
• Act as primary interface with external monitoring/observability providers to ensure tool effectiveness and continuous improvement.

6. Databases & Core Platforms

• Administer and support enterprise databases (Microsoft SQL Server, MySQL, MongoDB).
• Ensure availability, performance, backup coverage, and operational stability of core platforms and services.

7. Project, Vendor & Stakeholder Management

• Lead and contribute to enterprise IT projects (infrastructure, cloud, endpoint, identity, observability).
• Coordinate internal resources and external providers (DevOps and Monitoring teams).
• Ensure documentation, knowledge transfer, and operational processes (runbooks, standard procedures, change practices).
• Act as a senior technical advisor for IT management and business stakeholders, translating needs into actionable technical plans.

Required Skills & Experience Mandatory

• Master Degree in subject related matters
• Fluent English (spoken and written).
• Proven experience in enterprise IT infrastructure roles with hands-on operational ownership.
• Strong AWS experience (mandatory).
• Solid background in Windows/Linux administration and enterprise networking.
• Experience with DevOps automation and scripting (Ansible, Google Apps Script or equivalent).
• Experience with identity and access management platforms (e.g. One Identity).
• Endpoint management experience using ManageEngine (Windows/macOS).
• Monitoring and observability experience (PRTG, Instana, or equivalent).
• Ability to manage vendors and coordinate cross-functional teams in an international environment.
• Availability to participate in an on-call rotation.

Nice to Have

• Experience with GCP.
• Exposure to CI/CD platforms, container platforms, or OpenShift.
• Experience with DNS/CDN and edge services (e.g. Cloudflare, Akamai).
• Familiarity with FinOps practices and cloud cost optimization.

Soft Skills

• Strong ownership and accountability.
• Excellent communication skills with technical and non-technical stakeholders.
• Ability to manage multiple workstreams and priorities.
• Structured, process-oriented mindset.

About Fortidia

Fortidia is the brand identity of MBE Worldwide S.p.A. -  a privately-owned company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing ecommerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PostNet, PACK & SEND, AlphaGraphics, Kwik Kopy Australia, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2024, the combination of its physical platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating €1.45 bln (US$1.65 bln) of System-wide Gross Revenue and €22 bln (US$23 bln) of Gross Merchandise Value.

For more information, visit the Fortidia Group websites:
www.fortidia.com - www.prestashop.com/en - www.mbeglobal.com - www.mbe.it - www.mbe.es - www.mbe.de - www.mbefrance.fr - www.mbe.pl - www.mbe.pt - www.mbe.co.uk - www.postnet.com - www.packsend.com.au - www.packsend.co.uk - www.worldoptions.com - www.alphagraphics.com -  www.kwikkopy.com.au/ - www.multicopy.nl - www.printspeak.com - www.gelproximity.com/en - www.spedingo.com/en